FAQ

Frequently Asked Questions


Notice to Guests

  • All bags and persons may be subject to search for safety and security reasons.
  • As a reminder, please be respectful and follow the directions of our parking lot staff when exiting the property.  We appreciate your patience.
  • In case of emergency, follow instructions from staff or emergency personnel.

What is available for those needing accessible seating?

For guests who require accessible seating, ADA seats are located on either side of the Orchestra and Mezzanine sections.

What is your photo/recording policy?

Non-professional, non-flash, still photography is permitted at most events.  However, for some events, at the request of the artist/performer, photography of any type may be prohibited.  On show days, any adjusted policy will be advertised on signs at the entrance to the venue.

Video and audio recording devices, flash photography, professional photography equipment (such as those cameras with interchangeable lenses) are not permitted without express written consent. Point-and-shoot/compact style cameras, and cell phone cameras are permitted, however, video recording using a cell phone camera or any type of mobile device is prohibited.

American Music Theatre reserves the right to confiscate any photo or recording device if policy signs are ignored.  Patrons found possessing professional equipment not expressly authorized will be asked to leave their cameras in their vehicles, or will otherwise be escorted from the venue.  This policy will be strictly enforced and management reserves the right to deny any electronic device at their discretion.

What is your snow/CANCELLATION policy?

AMT Original Shows – On the slight chance we do cancel a show due to bad weather, ticket holders will be notified and a message will be posted on our website.  Ticket holders will have the option of exchanging their tickets for another date during the run of that same show.

Celebrity Concerts – If the artist/band arrives at AMT, the show will go on as scheduled and tickets will remain non-refundable and non-exchangeable.  If the artist/band is unable to make it, and we cancel or reschedule the show, ticket holders will be notified and a message will be posted on our website.

What is your Stroller Policy?

Due to potential safety hazards, strollers are not permitted in rows or in the aisles.  If a stroller is necessary to transport a child to their theatre seat, an AMT usher will gladly move and store your stroller in the back of the theatre until the end of the show.  For the convenience of others, guests are encouraged to leave strollers at home or in their vehicles prior to arrival at the theatre.

Balcony/Mezzanine Information

Parents of young children are reminded that the front row of our balcony (row AA) has a small barrier, but is otherwise open, and could present a hazard for unattended children. Depending upon the height of the child, the small barrier may impair view of the stage. We also remind our patrons that our mezzanine level is located on the main floor of the theatre, the same level as our orchestra seating.

What are the box office hours?

January – September

  • Monday through Friday: 9 am – 6 pm
  • Saturday: 9 am – 5 pm
  • Sunday: Closed

If there is a show scheduled on a Sunday, our Box Office opens at 12pm.

October – December

  • Monday through Friday: 9 am – 8 pm
  • Saturday: 9 am – 5 pm
  • Sunday: Noon – 4 pm

On days where there is an evening show, the box office will remain open until the close of the show.

How do I redeem a coupon online?

  • After selecting your seats from the seating chart, your tickets will go into your Shopping Cart.
  • Click on the blue “Apply Discount” button underneath each ticket, and select your ticket price from the drop down menu.
  • If you have a Special Code, type it in the box (the code is case sensitive) and click “Unlock.”
  • Finally, select your special discounted rate from the drop down menu and click “Change Discount.”
  • For a step-by-step video, check out the below clip or click here.

I’d like some information about Gift Cards

AMT Gift Cards are the perfect choice for anyone who loves music and shows.  They can be purchased in any denomination and can be used toward Original Show and Celebrity Concert tickets.  They can also be used in our concession stand and gift shop.  You can purchase AMT Gift Cards at the box office, over the phone, or online by clicking here.  Gift Cards can be redeemed in person, over the phone, or on our website.  AMT Gift Cards, along with customer credits, have a redemption period of ten (10) years from the date of issuance.

Commemorate an Occasion on Our In-Theatre Screens

Looking for a unique way to wish someone a happy birthday, celebrate a special occasion, or acknowledge a family event?  For $12.50 per message, your special message can be displayed on the AMT in-theatre video screens before a show and during intermission (where applicable).

Due to a continued increase in video screen requests, but with a limited running time, beginning March 1, 2015, all new requests will be accepted for a $12.50 fee.  All requests made prior to March 1, 2015 will not be charged.  Requests must be submitted at least five (5) days in advance of show.

AMT reserves the right to approve and edit any message, if necessary.  Screens may contain multiple messages, if space warrants.  This service is not currently available online. 

WHEN ARE THE GIFT SHOP AND CONCESSION STANDS OPEN, and what is available?

During show times, our Gift Shop and Concession Stands are open and brimming with unique gifts and tasty snacks. For an informative video and helpful information on each, click Gift Shop and Concessions to find out more.

WHERE CAN I FIND …

  • My Will Call Tickets?  Our Will Call window is located at the Box Office, inside the main lobby of the Theatre. Just look for our large “WILL CALL – Pick Up Will Call Tickets Here” sign on the Box Office counter.
  • A Coat Rack?  We have two areas where you can hang your coat or jacket. They’re located on the east and west sides of the main lobby, at entrances just under the staircases.

May I stand or dance at a concert?

American Music Theatre is proud to welcome all types of shows and concerts to our stage.  Sometimes during the course of a performance, audience members will show their enthusiasm by standing and dancing, or may approach the stage, especially when encouraged by the performers to do so.  Please know that AMT will make every effort to insure the safety of all guests, while presenting an enjoyable experience for everyone.

What’s the easiest way for me to enter the building?

To find the quickest route from the parking area to your seat, look at your ticket and note the seating location listed under the word “Section.”
Orchestra Left enter on West side
Orchestra Right enter on East side
Mezzanine Left on West side
Mezzanine Right on East side
Balcony – Enter the theatre via our front entrance, and use the staircase on the left for any seats on Balcony Left , and use the right-hand staircase for seats noted on the Balcony Right

For guests in need of elevator to gain access to our second floor (Balcony level), please use the entrance on the east side. The elevator is located near the Box Office area.

Where Can I Park?

Parking

How long do your shows run?

Our Original Shows typically run 2 hours and 15 minutes, and have an intermission about half way through. Our celebrity concerts last anywhere from 75 minutes to 2 hours or more, depending on the artists preference. These shows occasionally include some type of break or intermission.

What restaurants and hotels are nearby?

There is a great selection of favorite locally owned, and tried-and-true chain restaurants within a few miles of AMT to choose from.  We’re also fortunate to have a number of hotels close by.  Our Reservations Staff would be happy to make recommendations for both restaurants and hotels, or you may want to visit the “Places to Eat” and “Places to Stay” pages of the Discover Lancaster website or the Hershey Harrisburg Visitors Bureau website for more information. For additional information on our local offerings, click here.